We’re committed to processing and dispatching your order as quickly as possible. Generally, orders are prepared within 1–2 business days. If you need your order urgently, please reach out to us at amelia@kudocustom.com or add a note with your order.

Kudo Sport & Leisure offers shipping across Australia and internationally, handled by Australia Post.

Please be aware that once parcels leave our premises, responsibility for any loss or theft passes to the customer. Ownership and risk of damage are transferred upon delivery to the specified address.

Orders are shipped via standard post, and Australia Post will leave items in a secure location whenever possible. If you would prefer a signature upon delivery, please mention this in your order notes.

Australia Wide
Free Shipping for any order over $200.00
Regular Shipping (under $200.00) - $10.00
Express Shipping - $15.00

We are happy to ship anywhere in the world.

International Standard (up to 1kg) - $35.00
International Standard (over 1kg) - $65.00

International orders can take 6-25 working days depending on your location. Detailed tracking will be provided when items are dispatched.

Customs Charges on International Orders
Kudo Sport & Leisure has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you may be liable.

We gladly accept returns, refunds, and exchanges on full-priced items, as long as they’re in original condition with all tags and packaging intact. For any returns, please reach out promptly to amelia@kudocustom.com to start the process.

The return address will be provided via email, and items are required to be returned within 7 days of receiving your order.

Exchanges are dependent on availability, so we recommend getting in touch promptly to secure your desired item. In some cases, a credit note may be issued at our discretion.

Please note that sale items are not eligible for refunds but may be exchanged or credited, provided they’re not faulty.

All return shipping costs are the responsibility of the customer, and we recommend using a traceable shipping method. Once your return is received, a quality inspection will be conducted. Following approval, you will receive either your exchange item, credit note, or refund, and we’ll confirm the outcome with you. We reserve the right to decline returns that are not in resalable condition.

Our privacy policy may be a bit lengthy, but it’s packed with important info to keep you informed! In short, it outlines how we collect, use, and protect your personal data when shopping with us. We detail what info we gather (like your name, email, and purchase history), how we keep it safe, and how we might use it to improve your shopping experience. We also cover how we handle cookies, share your data (only when necessary), and your rights to manage your information. Take a moment to read the full policy for all the details – we promise it’s worth it!

General Conditions

Kudo Sport & Leisure reserves the right to refuse service to anyone for any reason at any time.

Cancellations & Pricing

We reserve the right to cancel any orders placed on items with incorrect pricing. Product prices are subject to change without prior notice, and we reserve the right to modify or discontinue any item at any time.

Faulty Items

Our team thoroughly inspects each item to ensure it’s free from faults before dispatch, and we package items carefully for secure transit. If a faulty item is received, we will cover the cost of replacing it.

Returns of faulty items are only accepted if the items were faulty upon delivery. Once received, all returned items will be inspected, and items deemed to show general wear and tear will not be accepted as faulty. Faulty items must be returned promptly. Please email amelia@kudocustom.com with photos and details of the fault. If the item was a unique one-off, we will do our best to provide a similar item or issue a credit note or refund.

Privacy

Kudo Sport & Leisure is committed to handling your personal information with transparency and keeping it secure. We want you to feel confident that your data is safe and to know how we collect, manage, and use it.

To fulfill this commitment, we will:

- Comply with the Australian Privacy Principles ("APPs").

- Manage your personal information openly and transparently.

- Only collect information necessary to provide you with quality service and a great experience.

- Inform you of how we might use your personal information.

- Let you know if and under what circumstances your personal information may be shared with others, including internationally.

- Keep your personal information secure.

- Respect any requests to stop receiving marketing material.

- Keep your information accurate and up-to-date, and securely dispose of information we no longer need.

- Allow you to access and correct your information where appropriate.

Purpose of this Policy

This Privacy Policy outlines the key practices and procedures we use to manage your personal information in accordance with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act"), and the Australian Privacy Principles. References to
"our," "us," and "we" in this policy mean Kudo Sport & Leisure, operating in Australia. Our website, www.kudosportandleisure.com (the "Website"), is owned and operated by Kudo Sport & Leisure.

Your Consent to this Policy

Please read this Privacy Policy before providing us with any personal information or using our Website. By using our Website or sharing your personal information, you confirm your agreement to this Privacy Policy and our Website's Terms of Use.

What types of personal information do we collect?

We collect information relevant to our relationship with you to provide you with quality service and a great customer experience. Depending on the nature of our relationship, we may collect some or all of the following information:

Information to identify you, such as your name, address, and date of birth.

Contact details, such as your phone number, email, mailing or delivery address.

Information to verify your identity, including driver’s licence number or passport details.

Financial details relevant to any credit or finance arrangements, such as credit card information, bank details, and transaction history.

Location details from your device.

Communication records, including your IP address, browser type, and interaction details with the Website.

Transaction details, including items ordered, order date and time, and amount charged.

Usage and preference data collected via cookies and similar technologies, helping us understand your interactions with the Website.

We may not need to collect all the information mentioned above from you, as the data we collect will depend on the specific products or services provided. We will only gather personal information that is reasonably necessary to effectively carry out the requested services.

The Privacy Act places certain restrictions on collecting sensitive information, such as religious beliefs, political opinions, ethnicity, biometric data, criminal records, and sexual preferences. Generally, we do not collect such data. However, if you’re applying for a job with us and consent to provide this information, it may be required. For data analysis purposes, we may collect and share de-identified information with third parties, including inferred data or characteristics resulting from data analysis.

Why Do We Need Your Personal Information?

The primary reason for collecting, using, or sharing your personal information is to provide the services or goods requested, as well as related support, like addressing warranty claims. When we collect your personal information, we’ll clarify why it’s needed, including through this Privacy Policy where applicable. We will only use your personal information for the stated purpose or any related purposes that are reasonably expected.

Examples include:

Processing sales and delivering products

Providing product and service feedback opportunities

Informing you of events, special offers, or products that may interest you

Preventing fraud and criminal activities

Running and improving our business, including staff training, research, and statistical analysis

Fulfilling legal obligations

Is Providing Your Personal Information Mandatory?

You are under no obligation to provide personal information. However, choosing not to may limit our ability to supply certain information, products, or services.

How Do We Collect Your Personal Information?

We collect personal information depending on the service provided, and this may occur:

Directly from you, in person or over the phone

When you place an order via our Website

Through interactions on our Website

From other sources when necessary

Usually, we collect information directly from you via the Website. If you’re only browsing, personal information isn’t collected. We do use cookies to enhance your browsing experience; however, these cookies do not store personal information. Instead, cookies may track general visit data, such as browser type, operating system, previous site visited, IP address, pages accessed, and information downloaded. This statistical data is aggregated and used for broader analysis without identifying individual users.

When Collecting Your Personal Information, We Will Inform
You of the Following:

Our contact information for privacy inquiries

Why we are collecting the information and the legal basis, if applicable

Potential outcomes if we cannot collect your information

Third parties with whom we may share your information

How you can access and correct your information

Complaint handling related to any privacy breaches

Likelihood of disclosing your information to overseas entities and the countries involved, if applicable

Collecting and Disclosing Personal Information About Others

Whenever possible, we collect personal information directly from the individual. By providing us with another person's information, you confirm that: (a) You are authorised to share their information with us (b) You have obtained their consent to disclose this information for business purposes, including providing goods or services (c) You have adhered to Australian Privacy Principles (APPs)

(d) you have informed that person about the contents of this Privacy Policy, including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

Unsolicited Personal Information

Occasionally we may receive personal information about you that we have not requested or taken steps to acquire. In these circumstances, we will only hold onto such information where the information is necessary in our dealings with you. If we determine that the information received is not necessary to our relationship with you, then we will take steps to de identify or destroy the information as soon as is practicable. Any determination as to whether or not we are required to retain any such unsolicited information will be made within a reasonable period after we receive the information. Any information that has not been requested by us, but is subsequently retained by us will be subject to the procedures and requirements set out in this Privacy
Policy.

Children

Personal information will not be collected by any person who is known by us to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.

How Do We Use or Disclose Your Personal Information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

to set up and activate your account with Kudo Sport & Leisure;

to consider your request for a product or service;

to enable us to provide a product or service to you;

to coordinate delivery of your goods;

to facilitate and process your orders and payments;

to carry out or respond to your queries or requests;

to provide information to you that you have requested;

to provide additional information to you as requested by you and to respond

to your queries about our products;

to facilitate your entry into competitions, contests, or promotions run through the Website;

to facilitate online chat;

to any third-party suppliers of our goods or services, including third-party application owners or licensors;

to any third-party credit provider to facilitate the provision of credit to you as required;

to our third-party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve, and market our products and services to you;

for regulatory reporting and compliance with our legal obligations;

to relevant third parties to undertake fraud prevention efforts;

to various regulatory bodies and law enforcement officials and agencies

to protect against fraud and for related security purposes;

to perform administrative and operational tasks (including risk management, systems development and testing, staff training, and collecting debts);

to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction, and our relationship with you and to manage any customer complaints;

for use in direct marketing of promotions, products, and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;

to our third-party service providers, for use in direct marketing of promotions, products, and services that our third-party service providers think may be of interest to you, including to add to a database compiled for this purpose;

to Kudo Sport & Leisure subsidiaries or related entities ("Kudo Sport & Leisure Related Parties") for the direct marketing by those Kudo Sport & Leisure Related Parties of promotions products, and services offered by those Kudo Sport & Leisure Related Parties;

to monitor or improve the quality and standard of service that we provide to you;

to consider any concerns or complaints you may raise against us;

to our agents, successors, and/or assigns.

to notify you of offers that may be of interest to you; and

to better understand your preferences.

By agreeing to accept the terms of this Privacy Policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

We may also provide your personal information to third parties as outlined in this Privacy Policy. Other than as outlined in this Privacy Policy or in any notice provided to you at the time of collecting your personal information, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate any suspected unlawful activity.

Do We Share Your Personal Information With Others?

We may share your personal information with Kudo Sport
& Leisure Related Parties or with other companies that are third-party
service providers to Kudo Sport & Leisure Related Parties. By
agreeing to accept the terms of this Privacy Policy or by providing your
personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Kudo Sport & Leisure Related Parties or their service providers.

We deal with third-party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, analytics, product reviews, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this Privacy Policy or by providing your personal information to us, or both, you are deemed to have consented to us disclosing your personal information to our third-party service providers. Where we engage third-party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied, and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

If we or a Kudo Sport & Leisure Related Party merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this privacy policy.

How May We Use Your Personal Information for Marketing
Purposes?

As part of the services that we provide to you, we may:

use personal information that we have collected to identify a product or service that may benefit you;

contact you from time to time to let you know about a product or service that we believe you might be interested in; and disclose your personal information to the Kudo Sport & Leisure Related Parties or to our third-party business partners to enable them to tell you about a product or service that you might be interested in.

By providing your personal information to us or by agreeing to accept the terms of this Privacy Policy, or both, you consent to your personal information being included in our database to be used for direct marketing purposes, including those described above. However, you can opt-out, unsubscribe or make a request to not receive direct marketing communications from us, by writing to us by postal mail or email at:

Kudo Sport & Leisure

Shop 4, 10 Kingfisher Drive
Peregian Beach
4573, QLD
amelia@kudocustom.com
ATTN: OPT-OUT REQUEST

You may make a request that we do not disclose your personal information to facilitate direct marketing by another company and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period and there will be no charges to you for making such requests.

Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or "unsubscribe" option which will immediately indicate to us that you no longer wish to receive marketing materials.

If you no longer wish to receive materials of this kind, we will stop sending you these materials upon your request to not receive direct marketing communications from us.

How Do We Store Your Personal Information?

We have implemented appropriate processes and techniques (including physical security such as locks and security systems, and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse, interference, and from unauthorised access, modification, or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third-party service providers take all necessary steps to destroy or permanently de identify your personal information where it is no longer required and to protect your personal information from loss, misuse, and interference and from unauthorised access, modification, or disclosure.

While care is taken to protect your personal information on the Website, unfortunately, no data transmission over the Internet is guaranteed as 100% secure. Therefore, we cannot guarantee, ensure, or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email, which may be unencrypted and for which we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Maintaining Your Personal Information

We take reasonable steps to ensure that:

the information we collect about you is accurate, complete, and up to-date at the time of collection;

when we use your personal information, it is accurate, up-to date, complete, and accurate at the time of use; and

if we disclose your personal information, it is accurate, up-to date, complete, and accurate at the time of disclosure.

Will We Disclose Your Personal Information to Anyone
Overseas?

There may be circumstances where we need to disclose personal information that we hold about you to Kudo Sport & Leisure Related Parties, which may be based in another country, or a third party overseas ("Overseas Recipients"). This may occur, for example, where we, or one of our service providers, have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.

Prior to us disclosing your personal information to a Kudo Sport & Leisure Related Party or an Overseas Recipient, we have an obligation under APP 8.1 to take reasonable steps to ensure that the Kudo Sport & Leisure Related Party or the Overseas Recipient does not breach the APPs in relation to your \ personal information, as well as an obligation under APP 6 to only disclose your personal information to an Overseas Recipient for the primary purpose for which that personal information was collected (unless an exception applies under APP 6) (the "Overseas Disclosure Obligations").

We will take all reasonable steps to satisfy our Overseas Disclosure Obligations. The countries to which we are most likely to send your personal information include the United States of America.

How Can You Access Your Personal Information?

We are committed to and take all reasonable steps to maintain accurate, timely, relevant, complete, and appropriate information about our customers and Website users. You may request access to personal information about you held by us. Requests for access to your personal information should be made to:

Kudo Sport & Leisure
Shop 4, 10 Kingfisher Drive
Peregian Beach
4573, QLD
amelia@kudocustom.com
ATTN: PRIVACY DATA REQUEST

Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you. Inaccurate information will be corrected upon receiving appropriate corrections from you. Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made, and if possible, we will provide you with access to your information in the manner requested by you, if specified. If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal as well as a procedure to complain about the refusal. In any event, we will take all reasonable steps to give you access to your information in a way that meets your needs.

We are not responsible for removing your personal information from the lists or databases of any third party who has previously been provided your information in accordance with this Privacy Policy.

There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health, or safety of another person or where such access would
unreasonably impact the privacy of others. We may recover from you our reasonable costs of supplying you with access to your personal information, but we will not charge you for any request you might make to access your information.

How Can You Seek to Correct Your Personal Information?

We take efforts to ensure that the information we hold about you is accurate, complete, up-to-date, relevant, and not misleading. To assist us in doing this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time. If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant, or misleading, or if you request that we correct any of your information, we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant, and not misleading in the context of the purpose for which it is held.

If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.

If we refuse to correct your personal information following a request by you to do so, then we will provide you with the reason for such refusal and information regarding the procedure to complain about the refusal.

If we refuse to correct your personal information following a request by you to do so and you request that we associate with the information a statement that the information is inaccurate, out-of date, incomplete, irrelevant, or misleading, then we will take reasonable steps to associate the statement with the information so that the statement is apparent to users of the information.

We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made. We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.

Complaints or Questions About Our Privacy Policy

We are committed to maintaining and protecting your privacy. If you are concerned with the way your personal information has been handled, then you are entitled to make a complaint or ask us about our Privacy Policy. Please contact us through our Privacy Compliance Officer, by postal mail or email at:

Kudo Sport & Leisure
Shop 4, 10 Kingfisher Drive
Peregian Beach, QLD 4573
amelia@kudocustom.com
ATTN: PRIVACY COMPLIANCE

If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint and trying to resolve the complaint within a reasonable time. Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.

If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner ("OAIC") to have the complaint heard and determined. For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

Protecting Your Identity

Wherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us. Alternatively, you may elect to use a pseudonym to protect your identity.

Links to Other Websites

This Website may contain links to websites owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Changes to This Policy

From time to time, it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy
at any time.

How Can You Contact Us?

Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns, and we will address any such concerns thoroughly and in a timely manner. If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you with your enquiry. This will depend on the nature of your enquiry.

Kudo Sport & Leisure

Shop 4, 10 Kingfisher Drive
Peregian Beach, QLD 4573
amelia@kudocustom.com
ATTN: PRIVACY COMPLIANCE

Please note that the Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemptions under the Act will take priority over this Privacy Policy to the extent of any inconsistency.

Your Express Consent to Collection, Storage, Use, and Disclosure of Your Personal Information

In addition to the other consents provided by you above, by agreeing to accept the terms of this Privacy Policy, or by providing your personal information to us, or both, you are deemed to have expressly consented to the collection, storage, use, and disclosure of your personal information for each of the purposes and to all of the parties outlined in this Privacy Policy.

Text Message/SMS Program Terms

We offer our customers mobile alerts about order and shipping updates and other marketing messages about events, new products, and other offers by SMS message (the "SMS Service"). By participating in the SMS Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the SMS Service

Enrolment in the SMS Service requires you to provide your mobile phone number and agree to these terms and conditions. You may not enrol if you are under 18 years old. Before the SMS Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this SMS Service and your agreement to these Terms. We reserve the right to stop offering the SMS Service at any time with or without notice.

By opting into the SMS Service, you:

Authorise Us to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in);

Acknowledge that you do not have to agree to receive messages as a condition of purchase;

Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorised to opt in; and

Consent to the use of an electronic record to document your opt-in.

To request a free paper or email copy of the opt-in or to update our records with your contact information, please email us at amelia@kudocustom.com. To view and retain an electronic copy of these Terms or the rest of your opt in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Messages You May Receive:

Once you affirm your choice to opt into the SMS Service, your message frequency may vary. You may receive an alert when:

You are welcomed into the SMS Service;

An order has been placed;

An order has been delivered;

An item or items has shipped;

An item or items are ready for an in-store pick up; and

There are general marketing or promotions.

Charges and Carriers

Message and data rates may apply. Please consult your SMS Service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the SMS Service.

The SMS Service may not be available on all wireless carriers. We may add or remove any wireless carrier from the SMS Service at any time without notice. We and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the SMS Service

To stop receiving text messages from Us, click the UNSUBSCRIBE link in any of the text messages you have received from Us. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognise and respond to unsubscribe requests that aren’t actioned through the provided UNSUBSCRIBE link and agree that We and our SMS Service providers will have no liability for failing to honour such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Us through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the SMS Service.

Questions About the SMS Service
Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notify us by emailing amelia@kudocustom.com